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Community Rating System Users Groups > CRS News and Trainings


CRS News and Updates

National Flood Insurance Program drops noncompete provisions 

NFIP Desk Reference Guide for State Insurance Commissioners and Others 

FEMA PrepTalks 

Developing Programs for Public Information

Hurricane Harvey shows how floods don’t pay attention to flood zone maps — or politicians 

Flood recovery documents that were used in the August 2016 flood can be found at the following link - (Some users may have to disable their firewall to access) 

2017 CRS Coordinator's Manual 

Protecting Building Utilities from Flood Damage, FEMA P-348

Characterization of peak streamflows and flood inundation of selected areas in Louisiana, Texas, Arkansas, and Mississippi from flood of March 2016

Mapping the Extent of Louisiana’s Floods

What Virginia can learn from Louisiana

Flooding and the National Flood Insurance Program The Flooding and the National Flood Insurance Program is a series of web-based videos designed to educate local officials and the general public about floodplains, flood risks, and basic floodplain management principles. 

FLOOD INSURANCE: Potential Barriers Cited to Increased Use of Private Insurance (GAO Report)

Final New Orleans flood insurance maps show lower rates for many

FEMA recognizes city for drainage repairs

Why Don't Property Owners Have Flood Insurance?

Florida Sea Grant: Questions and Answers About Flood Insurance

Unified Federal Environmental and Historic Preservation Review for Presidentially Declared Disasters Floodplain Regulation Not a Taking in South Carolina

National Weather Service Declares New Orleans "Storm Ready"

National Flood Insurance Program rate-setting should be overhauled, National Research Council says

TUWaterways Water News and more from the Tulane Institute on Water Resources Law and Policy


CRS Trainings and Workshops 

Rules for Procurement Under Grants: Webinars

This is a series of webinar modules on grant rules for procurement. There are eight modules in this series. This series covers the procurement standards under the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards which are found in Title 2 of the Code of Federal Regulations, sections 200.317 through 200.326. These webinars will help familiarize you with the procurement standards imposed by Federal regulations on recipients and sub-recipients when procuring services and property with funding from Hazard Mitigation Assistance. 

Flood Provisions of the International Residential Code

FEMA Building Science, in partnership with the International Code Council, is proud to launch the new online course “Flood Provisions of the International Residential Code.” For a limited time, this course will be available free of charge.

Flood Provisions of the International Residential Code (IRC) is a two-part course presenting basic information needed to understand the flood provisions of the IRC.

Its goal is to educate floodplain management and building officials, design professionals, and builders about: how the building code provisions satisfy the National Flood Insurance Program (NFIP) requirements for buildings, coordinating building codes and local floodplain management ordinances, and the distinctions between the International Codes and the NFIP floodplain management requirements.Access FEMA’s free building code resources for all hazards. 



FEMA Loss Avoidance Presentation 

NOAA Sea Level Rise Viewer - CRAFT

NOAA Seal Level Rise Viewer - FLOAT 

RiskMAP - Now You're Cooking! Recipes for Resilience 


Local CRS Workshops 

LFMA Fall Workshop - Post-Disaster Code Enforcement Training - October 6, 2017, Prien Lake Park, Lake Charles, LA 

        Notes from local CRS overview workshops.

        Presentations from the workshops: 

        CRS Overview310320330350360370402410420430440450501-505510

        520-530540600610 part 1 610 part 2620630700-200


Trainings at the Emergency Management Institute:

March 18  21, 2019 E0273 Managing Floodplain Development thru the NFIP

March 25 – 28, 2019 E0278 NFIP/Community Rating System

May 6 – 9, 2019 E0212 HMA: Developing Quality Application Elements

May 13 – 16, 2019 E0279 Retrofitting Flood-prone Residential Buildings

June 17- 20, 2019 E0273 Managing Floodplain Development thru the NFIP

June 17- 20, 2019 E0172 Hazus-MH for Flood

July 29 – Aug 1, 2019 E0213 HMA: Application Review and Evaluation + E0214 HMA: Project Implement and Programmatic Closeout

July 15 – 18, 2019 E0282 Advanced Floodplain Management Concepts II

Aug. 26 – 29, 2019 E0273 Managing Floodplain Development thru the NFIP

Sept. 23 – 26, 2019 E0312 Fundamentals of Building Science 


NFIP Webinars  

View the Pre-Recorded Webinar Presentation - Navigating the Restyled NFIP Flood Insurance Manual 

Segment One:
Premium Rate Increases and Surcharges

Segment Two:

Policy Reformation for Use of Incorrect SFIP Form

Segment Three:

Premium Receipt Date Guidance & Primary Residence Determination

    Agent Courses

Basic Agent Tutorial (IS-1101)
With the introduction of the Flood Insurance Reform Act of 2012 and the Homeowner Affordability Act of 2014, it is critical for agents to refresh their knowledge of the NFIP. The Basic Agent Tutorial presents the fundamentals, including zones, coverage, loss settlement, and underwriting rating concepts such as the FEMA Elevation Certificate. The course covers all training topics mandated by the Flood Insurance Reform Act (FIRA) of 2004.

Theory of Elevation Rating (IS-1102)
This specialized course is appropriate for those with a basic understanding of the FEMA Elevation Certificate and who are ready to tackle advanced topics in elevation rating for A and V zones. Important rating considerations in high-risk zones are discussed and demonstrated including the Lowest Floor Elevation, machinery and equipment, and whether the building is with or without obstruction.

Insuring Condominiums (IS-1108)
With a growing number of condominium developments throughout the US, particularly in the most flood-prone states, insurance agents can expand their book of condominium business by writing coverage through the NFIP. Insuring Condominiums provides a broad overview of the different ways that condominiums can be insured through the Program. Short video segments guide insurance agents through the key elements they need to know to effectively write condominium exposures.

Writing Commercial Exposures (IS-1110)
Insurance agents regularly view the NFIP as an outlet to write personal lines exposures for their clients, but they may not be aware of additional opportunities to cover their policyholders’ commercial exposures. Writing Commercial Exposures provides practical insights designed to assist agents with identifying, targeting, and writing commercial risks through the National Flood Insurance Program.

Coastal Barrier Resources Act (IS-1113)
In an effort to minimize loss of human life and future flood damage as well as protect our nation’s natural resources, the Coastal Barrier Resources Act restricts development in the Coastal Barrier Resources System (CBRS) and Otherwise Protected Areas (OPAs) by prohibiting all federal expenditures and financial assistance, including flood insurance, for residential and commercial development in the identified areas. The Coastal Barrier Resources Act course takes insurance agents through identifying protected areas on the Flood Insurance Rate Map and reviews the significance of the CBRS designation date and the building’s date of construction or improvement. Understanding these important elements will assist agents in determining eligibility for flood insurance.

Adjuster Courses

2016 NFIP Adjuster Certification Presentation: Tuesday, April 12th in Slidell, LA Register

NFIP Claims Review for Adjusters (IS-1104)
New and experienced adjusters seeking the necessary knowledge and skill to adjust claims for the NFIP will find NFIP Claims Review for Adjusters, formerly a 7-hour classroom presentation, essential for adjusting NFIP claims. This course defines the role, standards, and necessary requirements to adjust claims within the NFIP. In addition, it offers an overview of the Standard Flood Insurance Policy through a step-by-step outline of the similarities and contrasts found in the Dwelling Form, General Property Form, and the Residential Condominium Building Association Policy. With a focus on providing excellent customer service, this course also identifies common errors and adjustment issues where special attention is needed to ensure a high level of quality in the claims settlement process.

Adjuster Customer Service (IS-1107)
Adjusters are among the first responders to interact with policyholders after a flood and therefore play a critical role in representing the NFIP. Due to the traumatic nature of a flooding event, adjusters must create and maintain a customer-centric focus during each interaction with the policyholder. Adjuster Customer Service provides guidance on using empathy, sincerity, friendliness, and other skills to communicate effectively with policyholders. The course reviews the attributes of excellent customer service and aids the adjuster in building positive rapport with each policyholder.

Introduction to Flood Claims (IS-1112)
NFIP flood losses and loss settlements are particularly specialized. To adjust NFIP claims, a flood adjuster must be qualified and must complete the process of becoming an NFIP certified adjuster. NFIP adjusters achieve levels of authority based on flood adjusting experience and knowledge of the Program. Introduction to Flood Claims provides an overview of adjusting NFIP claims and reviews the NFIP Standard Flood Insurance Policy.

Understanding Basement Coverage (IS-1109)
Due to coverage limitations, adjusting claims in buildings with basements can be challenging. Understanding Basement Coverage reviews key characteristics of basement buildings and discusses covered and non-covered building and personal property items located in basement buildings. The course concludes with a review of special adjustment issues.

Introduction to Commercial Claims (IS-1111)
Introduction to Commercial Claims reviews the General Property Form as it relates to both small and large commercial claims, and provides a review of certification requirements, adjuster authority, documentation requirements, and adjustment standards and requirements. Knowledge in each of these areas is fundamental to meeting Program requirements for flood adjusters. The course presents two case studies that reflect real world flood adjusting experiences and challenge the learner to apply flood adjusting concepts involving policy limits, reserve estimating, and coverage restrictions.

Surveyor Course

Elevation Certificate for Surveyors (IS-1103)
The FEMA Elevation Certificate is an administrative tool of the NFIP which is used to provide elevation information necessary to ensure compliance with community floodplain management ordinances, to determine the proper insurance premium rate, or support a request for a Letter of Map Amendment. Elevation Certificate for Surveyors provides necessary information and resources for surveyors, engineers, architects, and community officials to understand how to properly complete the Elevation Certificate. In addition to a fundamental overview, this course offers advanced topics such as Engineered Flood Openings, Floodproofing, and V Zone Design Certificates.

All Audiences

Increased Cost of Compliance (IS-1100)
After severe flooding, local communities must assess a building’s damage to assure compliance with local floodplain management ordinance provisions. Before building repair or reconstruction is permitted, it may be necessary to require certain measures to reduce future flood damage. Increased Cost of Compliance (ICC) coverage is available under the NFIP Standard Flood Insurance Policy to assist policyholders with the cost to comply with these requirements. The Increased Cost of Compliance course provides an overview of ICC coverage and eligibility and takes the learner through the claims process to gain a better understanding of this important coverage benefit.

EC Made Easy: Elevation Certificate Overview (IS-1105)
Do you know when the FEMA Elevation Certificate is required, optional, or not needed to rate NFIP flood insurance premiums? EC Made Easy: Elevation Certificate Overview will guide you through the purpose of the Elevation Certificate, aid you in locating a certifying professional, and provide details on properly completing and interpreting the Elevation Certificate. This course assists insurance agents and other professionals in learning the basics of the Elevation Certificate and identifying the impact flood risk has on flood insurance costs.

 FEMA Mapping Changes (IS-1106)

All NFIP stakeholders will benefit from this course, which provides a practical look at how changes to FEMA flood maps affect property owners, insurance agents, lending institutions, and others. FEMA Mapping Changes explores the impact of map changes through a series of self-guided interactive exercises designed to assist learners with navigating through mapping changes as they occur.


Training Websites:

FEMA CRS Webinars -

To learn more about the NFIP Reform visit - to look up all WYO Bulletins and to sign up to receive notifications of new WYO Bulletins - Addendum to the April 1, 2015 Changes – WYO Bulletin – W-15046 – April 1, 2016 Program Changes - FEMA’s NFIP Home Page - Flood Insurance Manual - FEMA’s Map Service Center

https://www.floodsmart/gov/floodsmart - FloodSmart - FloodSmart - to obtain a student identification number for the Emergency Management Institute - FloodSmart training listings  - to sign up to receive training notifications


Fact Sheets:

How April 2015 Program Changes Will Affect Flood Insurance Premiums 3e90be61f9762523126c385a1d7fa95a/FEMA_HFIAA_OctoberBulletinFS_100814.pdf

The HFIAA Surcharge Fact Sheet

Homeowner Flood Insurance Affordability Act Fact Sheet

Map Changes and Flood Insurance: What Property Owners Need to Know

Policies for Buildings Newly Mapped into a High-Risk Area

Preferred Risk Policy for homeowners and renters

Adoption of Flood Insurance Rate Maps by Participating Communities


Point of Contact:

Region 6 Insurance Specialist – for Arkansas, Louisiana, New Mexico, Oklahoma and Texas

Mark Lujan



ASFPM Webinars


Flood Economics (FREE) 

To register for this webinar, which will be held February 13th from 1:00 p.m. - 2:30 p.m. Central Time, go to: 


ASFPM Webinar Page